Privacy Policy

Panda Eco System Berhad Group of Companies (“Panda Group”, “we”, “us”, “our”), respects and is committed to protecting your personal data and privacy.

We only collect personal data where it is necessary for the purposes described in this Privacy Policy and will not misuse or unlawfully process your information.

In this Privacy Policy:

“you” and “your” refers to individuals or entities using our services, including third parties whose personal data you provide to us; and
“Personal Data” has the meaning as defined under the Malaysian Personal Data Protection Act 2010 (“PDPA”).

By accessing or using any Panda Group website, platform, or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your Personal Data as described herein.

We may update this Privacy Policy from time to time. Any changes will be published on our official portal.

1. Data We Collect

1.1 Customer Data

By using our services, you authorise us to collect, store, and process your Data that is provided by you or generated through your use of our services, as reasonably necessary for the purposes described in this Privacy Policy and applicable agreements.

You are responsible for ensuring that all information provided is accurate, complete, and up to date.

The Data we may collect includes:

business and transaction data;
system usage and operational data;
personal data provided by you; and
personal data of your customers and suppliers, where such data has been lawfully obtained by you.

1.2 Data Protection Compliance

We process Personal Data in accordance with the PDPA and applicable Malaysian laws.

By using our services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your Personal Data.

2. How We Use Your Data

We may use your Data for the following purposes:

to provide and maintain our services;
to provide customer support;
to comply with legal and regulatory requirements;
to process transactions;
for identity verification and compliance purposes;
to enforce agreements;
for security, fraud detection, and audits;
to improve and personalise services;
to investigate misconduct or unlawful activity;
to respond to legal claims;
for storage, hosting, and backup;
for marketing and promotional purposes (subject to opt-out);
to develop new services;
for system administration and updates; and
for other purposes notified at the time of consent.

3. Data Sharing and Third Parties

Our services may include links to third-party services. Any data provided to such third parties is governed by their own policies.

Where we share Data with third parties, we will take reasonable steps to ensure appropriate confidentiality and security measures are applied.

We may share data:

in anonymised or aggregated form;
with service providers and partners;
to comply with legal obligations.

For financial services (e.g., supplier financing), only necessary transaction data will be shared under strict confidentiality.

4. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no system is completely secure.

5. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined or as required by law, after which it will be securely deleted or anonymised.

6. Your Rights

You may:

request access to your Personal Data;
request correction of your data;
withdraw consent (subject to limitations);
request restriction of processing.

7. Cookies and Tracking

We may use cookies to enhance user experience and analyse usage. You may control cookies through your browser settings.

8. Contact Us

Panda Eco System Group of Companies
28-1 & 30-1 Jalan PPM13,
Plaza Pandan Malim Business Park,
75250 Melaka, Malaysia

Attention: Data Protection / Privacy Officer
Tel: +606 332 3966
Email: enquiry@pandasoftware.my